UTORO

Returns & Exchanges

7-day hassle-free return policy

STEP 1

Request Return

Log into your account and initiate a return request within 7 days of delivery.

STEP 2

Pack Items

Place items in original packaging with all tags attached.

STEP 3

Schedule Pickup

We'll arrange a pickup at your convenience. Free returns on all orders.

STEP 4

Refund Processed

Once received, refunds are processed within 5-7 business days to original payment method.

Return Conditions

  • Items must be returned within 7 days of delivery
  • Must be in original condition — unworn, unwashed, with tags attached
  • Original packaging must be included
  • Sale items and intimate wear are not eligible for returns
  • Free returns for orders above ₹999